References

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UNIVERSO CALL-CENTER (Customer Center Ltd. & Orange Slovakia inc.)

Orange & Customer Center Ltd.

We developed custom solution with from scratch (client gave us inspiration from Excel sheets) and connected 3 call-centers to this solution. The most important part was to understand and correct implementation of whole workflow processes for agent / team-leader and manager, which was definitely achieved. Currently system is used by more than 300 employees every day as the main tool for their work.

Features and Modules

Tele-sales campaigns for agents with auto-assign, reports (sales, performance, KPI, sales targets), call-script module, internal wiki, ticketing system, calendar (meetings, rescheduled calls), direct mailing, knowledge testing module, questionnaires for calls, PDF creator for offers. All features have management, administration and report modules.

Technologies

PHP (Nette), MariaDB, JavaScript, Asterisk VoIP

Date of realization: 2018/2019

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Zizzy Dashboard

ZIZZY GROUP

Within one year we accelerate from small MVP in Nette framework to robust solution, which brings company ability to manage large number of clients (thanks to simple UI, implemented processes, automation in profit calculation and more). We created REST API back-end application with complex security layer for accessing data, client mobile application and 3 stand-alone front-end applications:

  • Client Portal
  • Manager Application
  • Administration System

Backend technologies

PHP 8 (frameworks: Symfony 5.4, Doctrine, API Platform), PostgreSQL, Firebase Realtime database

Frontend technologies

Typescript (Angular), Dart (Flutter framework for iOS / Android)

Date of realization: 2020/2021

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Reservation system & online courses

Addiction Club

Online reservation system for local fitness studio with back-office management, reception module and online courses. Clients can buy one lesson or package of them and watch online (content restricted via Vimeo.com) from credit or by online payment (Stripe). Administrator can create or edit content in administration.

Technologies

PHP, MariaDB, Stripe Payments, JavaScript

Date of realization: 2020

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Truck Management System

LS-Trans

Multi-language portal for internal business processes and reports. Business clients have access to special modules, where they can make requests for freight transport. Drivers can track their working hours, request for vacations and view their wages. Shipment managers can track their transports (with incomes and expenses).

Technologies

PHP (Nette framework, Symfony components, Contributte packages), MariaDB, JavaScript

Date of realization: 2018